Selected work
Engagements described by what they involved. Client names are withheld unless the client has asked to be named.
FOOD AND BEVERAGE
Ordering assistant for a breakfast and catering business
Full order handling from first message to confirmed payment, including delivery zones, loyalty discounts and upsells. The difficult part was order attribution: matching the right payment to the right order when several customers message at once.
- Handles
- Orders, payment, delivery, loyalty, repeat customers
- Notable
- Live workflow over 100 nodes with throttled human handoff
INSURANCE
Quote qualification for a brokerage
Collects the information a broker needs before a quote can be prepared, tags each enquiry by product and urgency, and passes it on in a form the team can act on immediately rather than free text somebody has to decode.
- Handles
- Enquiry intake, product routing, document requests
- Replaces
- Days of back and forth before a broker can quote
HEALTHCARE
Patient-facing enquiry assistant
Answers service and availability questions and books appointments, with firm limits on anything clinical. Required strict tool validation so the assistant can never offer a service the practice does not provide.
- Handles
- Services, availability, booking, directions
- Never handles
- Clinical questions, diagnosis, advice
SUBSCRIPTION RETAIL
Subscription and invoicing assistant
Manages recurring orders, generates invoices inside the conversation and keeps each customer's history separate. Built as one of several assistants on shared infrastructure, requiring strict isolation between brands.
- Handles
- Subscriptions, invoicing, delivery scheduling
- Notable
- Multi-brand isolation on shared infrastructure
FINANCE OPERATIONS
Subscription billing automation
Issues invoices, chases payment and updates records without anyone remembering to do it. Runs across workflow automation, a records database, WhatsApp and email, with a full trail of what ran and what failed.
- Handles
- Invoicing, reminders, reconciliation, record updates
OUR OWN FIRM
Adjoa, the firm's assistant
The assistant on our own channels qualifies enquiries and books consultations against a live calendar. It is also the honest demo. If it handles you badly, do not hire us.
- Handles
- Enquiry qualification, consultation booking
Work with us
Start with a conversation.
Whether it is a statutory deadline, a tax position you are unsure of, or an operation drowning in manual work, the first conversation costs nothing and usually clarifies a great deal.